Help with Studies or Patients

Cannot Find Patient when Searching

When searching for a patient, confirm their name is spelled correctly and that you are using the same name that was entered into the imaging system, as opposed to a nickname or other name. If the search still does not yield the expected results...

Delay in Studies Appearing in Tricefy

Studies should appear in Tricefy almost, if not, immediately. If there is a significant delay, confirm there is a decent internet connection, specifically with sufficient Upload speed. To do this, run a speed test using any computer connec...

Patient cannot Access Images

Patients receive their images via a link sent in an email or text message. This link only works for pre-determined length of time (by default, the link is active for 90 days). After 90 days, the patient will receive an error when attemptin...

Studies are not appearing in Tricefy - Kaspersky firewalls

If both the Ping and Verify tests are successful but studies are not appearing in Tricefy, it is possibly due to a Kaspersky Internet Firewall running on the computer hosting Uplink. Traditional firewalls block internet traffic ...

Studies are not appearing in Tricefy - Check IP Address

Your ultrasound system sends data to Uplink, which delivers the data to your Tricefy account. Your ultrasound sends this data similar to a mailman delivering a letter, except instead of a house address, Tricefy uses an IP address. For th...

Image(s) not Displaying in the Viewer

If images are not displaying in the viewer (after clicking on a thumbnail), confirm you are using the most latest version of your Internet browser. If your browser is up-to-date, try a different browser - Tricefy is compatible with all browsers...

Videos not Playing on iPhone

There is a known Apple bug when attempting to view cine clips (within the Tricey Viewer) when using an iPhone running OS 10. Until Apple resolves this issue, please log out of your Tricefy account (on your phone) and log back in, ensuring ...

Fixing Patient Data

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