We are sorry you are experiencing issues with Tricefy.
Please check our Status Page at: https://trice.statuscast.com/ to make sure the issue is not on our end. Although issues are uncommon, sometimes IT happens and we always post any service issues on our Status Page.
Otherwise, browse our Support articles below to see if we can help you.
If your issue is not listed, click the big, blue Contact Tricefy's Help Center button to open a Help ticket.
Uplink Issues: |
Refer to your Uplink Details (in Account Settings) for helpful troubleshooting information.
Tip: Make sure your ultrasound is connected to internet (check Ethernet cable or WiFi connection)
Login Issues: |
I need help logging into Tricefy or resetting my password
Study List Issues: |
Patient Issues: |
Additional Help: |
Icon Dictionary - Explaining all the little Tricefy icons
Contact Help - Instructions for contacting our wonderful Customer Success Team