Support and Troubleshooting

We are sorry you are experiencing issues with Tricefy.

Please check our Status Page at: to make sure the issue is not on our end. Although issues are uncommon, sometimes IT happens and we always post any service issues on our Status Page.

Otherwise, browse our Support articles below to see if we can help you.

If your issue is not listed, click the big, blue Contact Tricefy's Help Center button to open a Help ticket.

Uplink Issues:

Refer to your Uplink Details (in Account Settings) for helpful troubleshooting information.

Help installing Uplink

Why is my Uplink offline?

Help activating Uplink (Uplink Not Found)

Is my Uplink working?

Uplink won't activate on older Apple computer

How to setup Uplink on a new computer

Tip: Make sure your ultrasound is connected to internet (check Ethernet cable or WiFi connection)

Login Issues:

I need help logging into Tricefy or resetting my password

Study List Issues: 

Delay in studies appearing in Tricefy

Images not displaying in viewer 

Studies not showing on Studies screen          

Videos do not play on iPhone

Patient Issues:

Patient cannot access images

Cannot find patient when searching     

Additional Help:

Icon Dictionary - Explaining all the little Tricefy icons

Contact Help - Instructions for contacting our wonderful Customer Success Team