Network Setup and Firewalls

In some cases, firewall changes may be needed in order to allow the local Tricefy Uplink to communicate out to the Tricefy cloud.

Tricefy Uplink Network Connection to Tricefy Cloud

Note: legacy uplink will connect through a different domain (receiving.trice.io) but resolves to the same 2 public IPs above

Local Windows Firewall Settings

When Uplink is installed, a Windows service called – Tricefy Uplink – will run in the background. The installation process is designed to apply local Windows firewall rules to avoid from blocking the local uplink process/service, however a network firewall can still be blocking the traffic.

If you have an IT department, confirm with IT that firewalls are configured to allow the Tricefy Uplink process with the communication details above.

If you don't have an IT department, try the following troubleshooting steps:

• Temporarily turn off Windows firewall
  • Test the ultrasound connection using Ping/Verify - if it works, firewall needs to be configured to allow the Tricefy Uplink process
• Temporarily turn off anti-virus software 
  • Test the ultrasound connection Ping/Verify - if it works, an AV software exception needs to be configured to allow the Tricefy Uplink process